Privacy Policy - Redgrass

Last updated: May 2026

This Privacy Policy describes how Redgrass SA (“Redgrass”, “we”, “our”, or “us”) collects, uses, shares, and protects your personal information when you visit or make a purchase from https://www.redgrasscreative.com (the “Site”), contact us, or use our services.

Language: This policy may be translated into other languages for convenience. In the event of any inconsistency or conflict between translations, the English version shall prevail.

1. WHO WE ARE

Redgrass SA
Rue du Centre 65a
1025 Saint-Sulpice
Switzerland

Redgrass SA is responsible for the processing of personal information described in this Privacy Policy.

2. PERSONAL INFORMATION WE COLLECT

Information you provide directly

When you place an order, contact us, subscribe to our newsletter, request support, or otherwise interact with us, we may collect:

Name
Billing and shipping address
Email address
Phone number
Payment-related information
Company name (if applicable)
Order history
Customer support communications
Any information you voluntarily provide to us

Please note that payment card details are processed securely by our payment providers and are generally not stored directly on our servers.

Information collected automatically

When you visit the Site, we may automatically collect certain technical and usage information, including:

IP address
Browser type and version
Device type
Operating system
Time zone
Referring website or source
Pages viewed and interactions on the Site
Approximate geographic location
Cookie and tracking technology information

We refer to this information collectively as “Device Information”.

Cookies and tracking technologies

We use cookies, pixels, tags, and similar technologies to:

Enable core website functionality
Remember user preferences
Measure website traffic and performance
Analyze user behavior
Improve our products and services
Deliver relevant advertising and marketing campaigns

You can manage cookies through your browser settings. Certain features of the Site may not function properly if cookies are disabled.

For more information about cookies, visit: https://www.allaboutcookies.org

3. HOW WE USE YOUR PERSONAL INFORMATION

We use your personal information to:

Process and fulfill orders
Provide customer support
Communicate with you regarding orders, products, services, or support requests
Send transactional emails and service notifications
Prevent fraud, abuse, and unauthorized activity
Improve and optimize our Site and services
Analyze website usage and business performance
Conduct marketing and advertising activities where permitted by law
Comply with legal obligations
Enforce our terms and protect our rights

We process personal information based on one or more of the following legal bases:

Performance of a contract
Legitimate business interests
Compliance with legal obligations
Your consent, where required

4. THIRD-PARTY SERVICES AND DATA PROCESSORS

We work with selected third-party providers to operate our business and services.

Hosting and infrastructure

Most of our infrastructure and data hosting is located within the European Economic Area (EEA) using European-based servers.

Email delivery

We use Amazon Simple Email Service (Amazon SES), with infrastructure located in Ireland, to send transactional and support-related emails.

Customer support and project management

We use Trello (Atlassian) to manage customer support workflows, internal tickets, and operational processes. Information related to customer support requests may be processed through Trello.

Google Workspace

We use Google Workspace for business email, document storage, file collaboration, and internal operations. This may include processing customer communications and documents.

Payment processing

We use ‪Stripe‬ to securely process payments made through the Site. Payment information is transmitted directly to Stripe and processed in accordance with Stripe’s privacy and security standards. We do not store full payment card details on our own servers.

You can learn more about Stripe’s privacy practices here: https://stripe.com/privacy

Analytics and advertising

We use Google Analytics to understand how visitors use our Site and improve performance and usability.

We may also use Google Ads and related advertising services to measure advertising effectiveness and provide relevant advertising.

Google may collect information such as:

IP address
Device and browser information
Website interactions
Advertising identifiers

You can learn more about how Google processes data here: https://policies.google.com/privacy

You can opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout

We do not sell your personal information.

We may share personal information with:

Service providers and subcontractors assisting with business operations
Payment processors, including Stripe
Shipping carriers, logistics providers, warehouses, and fulfillment partners
Technology and infrastructure providers
Analytics and advertising providers
Professional advisers
Authorities or regulators where required by law

We only share information necessary for the relevant purpose and require service providers to implement appropriate safeguards.

6. INTERNATIONAL DATA TRANSFERS

Some of our service providers may process personal information outside Switzerland or the European Economic Area (EEA), including in the United States or other jurisdictions.

Where such transfers occur, we take appropriate safeguards in accordance with applicable data protection laws, including the use of:

European Commission Standard Contractual Clauses (SCCs)
Adequacy decisions where applicable
Equivalent legal safeguards under Swiss law

7. BEHAVIOURAL ADVERTISING

We may use personal information and tracking technologies to provide personalized advertising and marketing communications.

You can opt out of certain advertising services through the following links:

Google: https://adssettings.google.com/
Facebook: https://www.facebook.com/settings/?tab=ads
Microsoft/Bing: https://account.microsoft.com/privacy/ad-settings/

You can also opt out through: https://optout.aboutads.info/

8. DATA RETENTION

We retain personal information only for as long as necessary to:

Fulfill the purposes described in this Privacy Policy
Comply with legal, accounting, and tax obligations
Resolve disputes
Enforce agreements

Order and transaction records may be retained for longer periods where required by applicable law.

9. YOUR RIGHTS

Depending on your location and applicable law, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Restrict or object to certain processing
Withdraw consent
Request portability of your data
Lodge a complaint with a supervisory authority

To exercise your rights, contact us at: support@redgrasscreative.com

If you are located in the European Union, EEA, or Switzerland, you may also contact your local data protection authority.

10. DO NOT TRACK

Some browsers provide a “Do Not Track” feature. Currently, there is no universally accepted industry standard for responding to such signals, and our Site may not respond to them.

11. SECURITY

We implement reasonable technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission or storage over the Internet can be guaranteed to be completely secure.

12. CHILDREN

Our services are not directed to children under the age required by applicable law, and we do not knowingly collect personal information from children.

13. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

The updated version will be posted on this page with a revised “Last updated” date.

14. CONTACT US

If you have questions about this Privacy Policy or our privacy practices, please contact us: