{"id":396038,"date":"2024-10-27T12:02:33","date_gmt":"2024-10-27T11:02:33","guid":{"rendered":"https:\/\/www.redgrasscreative.com\/docs\/si-un-ou-plusieurs-articles-sont-arrives-endommages\/"},"modified":"2024-10-27T12:02:34","modified_gmt":"2024-10-27T11:02:34","password":"","slug":"si-un-ou-plusieurs-articles-sont-arrives-endommages","status":"publish","type":"docs","link":"https:\/\/www.redgrasscreative.com\/fr\/docs\/si-un-ou-plusieurs-articles-sont-arrives-endommages\/","title":{"rendered":"Si un ou plusieurs articles sont arriv\u00e9s endommag\u00e9s"},"content":{"rendered":"\n<p class=\"has-medium-font-size\">Nous vous recommandons de refuser la livraison si vous remarquez que la bo\u00eete ou le paquet d\u2019exp\u00e9dition est endommag\u00e9 de mani\u00e8re \u00e0 ce que le contenu puisse \u00eatre affect\u00e9.<\/p>\n\n<p class=\"has-large-font-size\">Si la livraison est refus\u00e9e :<\/p>\n\n<p class=\"has-medium-font-size\">Veuillez nous informer si vous refusez la livraison en envoyant un e-mail \u00e0 support@redgrasscreative.com avec votre num\u00e9ro de commande et le num\u00e9ro de suivi.<\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<p class=\"has-text-align-center has-large-font-size\">Veuillez remplir ce <a href=\"https:\/\/18obuxadt2m.typeform.com\/to\/lPlUWCyB\" target=\"_blank\" rel=\"noreferrer noopener\">Formulaire de R\u00e9ception d\u2019Article Endommag\u00e9<\/a> pour obtenir une assistance suppl\u00e9mentaire. <\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<p class=\"has-medium-font-size\"><br\/><strong>Veuillez noter : Les colis endommag\u00e9s ou les articles manquants doivent \u00eatre signal\u00e9s dans les 3 jours suivant la livraison.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Nous vous recommandons de refuser la livraison si vous remarquez que la bo\u00eete ou le paquet d\u2019exp\u00e9dition est endommag\u00e9 de mani\u00e8re \u00e0 ce que le contenu puisse \u00eatre affect\u00e9. Si la livraison est refus\u00e9e : Veuillez nous informer si vous refusez la livraison en envoyant un e-mail \u00e0 support@redgrasscreative.com avec votre num\u00e9ro de commande et [&hellip;]<\/p>\n","protected":false},"author":18506,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"doc_category":[1045,986],"doc_tag":[],"knowledge_base":[988],"class_list":["post-396038","docs","type-docs","status-publish","hentry","doc_category-aide-avec-une-commande-que-vous-avez-recue","doc_category-aide-pour-une-commande-passer-une-commande","knowledge_base-jai-une-question-sur-une-commande"],"acf":[],"year_month":"2026-05","word_count":99,"total_views":"31","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"Abbie","author_nicename":"abbieredgrass-ch","author_url":"https:\/\/www.redgrasscreative.com\/fr\/author\/abbieredgrass-ch\/"},"doc_category_info":[{"term_name":"Aide avec une commande que vous avez re\u00e7ue","term_url":"https:\/\/www.redgrasscreative.com\/fr\/support\/non-knowledgebase\/aide-avec-une-commande-que-vous-avez-recue\/"},{"term_name":"Aide pour une commande \/ passer une commande","term_url":"https:\/\/www.redgrasscreative.com\/fr\/support\/non-knowledgebase\/aide-pour-une-commande-passer-une-commande\/"}],"doc_tag_info":[],"knowledge_base_info":[{"term_name":"J'ai une question sur une commande","term_url":"https:\/\/www.redgrasscreative.com\/fr\/support\/jai-une-question-sur-une-commande\/","term_slug":"jai-une-question-sur-une-commande"}],"knowledge_base_slug":["jai-une-question-sur-une-commande"],"_links":{"self":[{"href":"https:\/\/www.redgrasscreative.com\/fr\/wp-json\/wp\/v2\/docs\/396038","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.redgrasscreative.com\/fr\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/www.redgrasscreative.com\/fr\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/www.redgrasscreative.com\/fr\/wp-json\/wp\/v2\/users\/18506"}],"replies":[{"embeddable":true,"href":"https:\/\/www.redgrasscreative.com\/fr\/wp-json\/wp\/v2\/comments?post=396038"}],"version-history":[{"count":1,"href":"https:\/\/www.redgrasscreative.com\/fr\/wp-json\/wp\/v2\/docs\/396038\/revisions"}],"predecessor-version":[{"id":396040,"href":"https:\/\/www.redgrasscreative.com\/fr\/wp-json\/wp\/v2\/docs\/396038\/revisions\/396040"}],"wp:attachment":[{"href":"https:\/\/www.redgrasscreative.com\/fr\/wp-json\/wp\/v2\/media?parent=396038"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/www.redgrasscreative.com\/fr\/wp-json\/wp\/v2\/doc_category?post=396038"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/www.redgrasscreative.com\/fr\/wp-json\/wp\/v2\/doc_tag?post=396038"},{"taxonomy":"knowledge_base","embeddable":true,"href":"https:\/\/www.redgrasscreative.com\/fr\/wp-json\/wp\/v2\/knowledge_base?post=396038"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}