{"id":396060,"date":"2024-10-27T12:02:41","date_gmt":"2024-10-27T11:02:41","guid":{"rendered":"https:\/\/www.redgrasscreative.com\/docs\/mon-colis-a-ete-retourne-a-lexpediteur\/"},"modified":"2024-10-27T12:02:43","modified_gmt":"2024-10-27T11:02:43","password":"","slug":"mon-colis-a-ete-retourne-a-lexpediteur","status":"publish","type":"docs","link":"https:\/\/www.redgrasscreative.com\/fr\/docs\/mon-colis-a-ete-retourne-a-lexpediteur\/","title":{"rendered":"Mon colis a \u00e9t\u00e9 retourn\u00e9 \u00e0 l&rsquo;exp\u00e9diteur"},"content":{"rendered":"\n<p class=\"has-medium-font-size\">Si le suivi de votre colis indique qu\u2019il est \u00ab\u00a0retourn\u00e9 \u00e0 l\u2019exp\u00e9diteur\u00a0\u00bb ; cela est g\u00e9n\u00e9ralement d\u00fb \u00e0 un probl\u00e8me avec l\u2019adresse fournie ou \u00e0 un refus de livraison. Nous ne pouvons pas intervenir dans ce processus de quelque mani\u00e8re que ce soit. <\/p>\n\n<p class=\"has-medium-font-size\">D\u00e8s que nous recevons la notification que le colis a \u00e9t\u00e9 re\u00e7u par notre \u00e9quipe d\u2019entrep\u00f4t, nous vous rembourserons automatiquement int\u00e9gralement. <\/p>\n\n<p class=\"has-medium-font-size\"><strong>Nous ne pouvons plus renvoyer les colis qui nous ont \u00e9t\u00e9 retourn\u00e9s. <\/strong><br\/><br\/>Il peut falloir plusieurs semaines (ou plus dans certains cas rares) pour qu\u2019un colis nous soit retourn\u00e9 ; il peut ne pas \u00eatre possible de traiter un remboursement pendant ce temps. <\/p>\n","protected":false},"excerpt":{"rendered":"<p>Si le suivi de votre colis indique qu\u2019il est \u00ab\u00a0retourn\u00e9 \u00e0 l\u2019exp\u00e9diteur\u00a0\u00bb ; cela est g\u00e9n\u00e9ralement d\u00fb \u00e0 un probl\u00e8me avec l\u2019adresse fournie ou \u00e0 un refus de livraison. Nous ne pouvons pas intervenir dans ce processus de quelque mani\u00e8re que ce soit. D\u00e8s que nous recevons la notification que le colis a \u00e9t\u00e9 re\u00e7u [&hellip;]<\/p>\n","protected":false},"author":18506,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"doc_category":[986,987],"doc_tag":[],"knowledge_base":[988],"class_list":["post-396060","docs","type-docs","status-publish","hentry","doc_category-aide-pour-une-commande-passer-une-commande","doc_category-aide-pour-une-commande-que-vous-avez-deja-passee","knowledge_base-jai-une-question-sur-une-commande"],"acf":[],"year_month":"2026-05","word_count":112,"total_views":"20","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"Abbie","author_nicename":"abbieredgrass-ch","author_url":"https:\/\/www.redgrasscreative.com\/fr\/author\/abbieredgrass-ch\/"},"doc_category_info":[{"term_name":"Aide pour une commande \/ passer une commande","term_url":"https:\/\/www.redgrasscreative.com\/fr\/support\/non-knowledgebase\/aide-pour-une-commande-passer-une-commande\/"},{"term_name":"Aide pour une commande que vous avez d\u00e9j\u00e0 pass\u00e9e","term_url":"https:\/\/www.redgrasscreative.com\/fr\/support\/non-knowledgebase\/aide-pour-une-commande-que-vous-avez-deja-passee\/"}],"doc_tag_info":[],"knowledge_base_info":[{"term_name":"J'ai une question sur une commande","term_url":"https:\/\/www.redgrasscreative.com\/fr\/support\/jai-une-question-sur-une-commande\/","term_slug":"jai-une-question-sur-une-commande"}],"knowledge_base_slug":["jai-une-question-sur-une-commande"],"_links":{"self":[{"href":"https:\/\/www.redgrasscreative.com\/fr\/wp-json\/wp\/v2\/docs\/396060","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.redgrasscreative.com\/fr\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/www.redgrasscreative.com\/fr\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/www.redgrasscreative.com\/fr\/wp-json\/wp\/v2\/users\/18506"}],"replies":[{"embeddable":true,"href":"https:\/\/www.redgrasscreative.com\/fr\/wp-json\/wp\/v2\/comments?post=396060"}],"version-history":[{"count":1,"href":"https:\/\/www.redgrasscreative.com\/fr\/wp-json\/wp\/v2\/docs\/396060\/revisions"}],"predecessor-version":[{"id":396061,"href":"https:\/\/www.redgrasscreative.com\/fr\/wp-json\/wp\/v2\/docs\/396060\/revisions\/396061"}],"wp:attachment":[{"href":"https:\/\/www.redgrasscreative.com\/fr\/wp-json\/wp\/v2\/media?parent=396060"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/www.redgrasscreative.com\/fr\/wp-json\/wp\/v2\/doc_category?post=396060"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/www.redgrasscreative.com\/fr\/wp-json\/wp\/v2\/doc_tag?post=396060"},{"taxonomy":"knowledge_base","embeddable":true,"href":"https:\/\/www.redgrasscreative.com\/fr\/wp-json\/wp\/v2\/knowledge_base?post=396060"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}