{"id":396148,"date":"2024-10-27T12:03:42","date_gmt":"2024-10-27T11:03:42","guid":{"rendered":"https:\/\/www.redgrasscreative.com\/docs\/colis-non-recu-mais-le-suivi-indique-quil-a-ete-livre\/"},"modified":"2024-10-27T12:03:44","modified_gmt":"2024-10-27T11:03:44","password":"","slug":"colis-non-recu-mais-le-suivi-indique-quil-a-ete-livre","status":"publish","type":"docs","link":"https:\/\/www.redgrasscreative.com\/fr\/docs\/colis-non-recu-mais-le-suivi-indique-quil-a-ete-livre\/","title":{"rendered":"Colis non re\u00e7u mais le suivi indique qu&rsquo;il a \u00e9t\u00e9 livr\u00e9"},"content":{"rendered":"\n<p class=\"has-medium-font-size\">Nous nous assurons que tous les colis sont adress\u00e9s en utilisant les informations fournies par vous. <\/p>\n\n<p class=\"has-medium-font-size\">Dans ces circonstances, l\u2019\u00e9v\u00e9nement le plus courant est que quelqu\u2019un d\u2019autre \u00e0 votre adresse a re\u00e7u le colis ou qu\u2019il a \u00e9t\u00e9 laiss\u00e9 chez un voisin. Veuillez v\u00e9rifier avant de nous contacter.  <\/p>\n\n<p class=\"has-medium-font-size\">Bien que tr\u00e8s rare, des erreurs peuvent se produire et un service postal peut faire une livraison \u00e0 une adresse incorrecte. <\/p>\n\n<p class=\"has-medium-font-size\">S\u2019il y a des probl\u00e8mes li\u00e9s \u00e0 la r\u00e9ception de votre commande, veuillez d\u2019abord contacter le service postal responsable de la livraison pour d\u00e9terminer ce qui s\u2019est pass\u00e9. <br\/><br\/>En cas de \u00ab colis perdu \u00bb, veuillez d\u00e9poser une plainte aupr\u00e8s de ce service et obtenir un num\u00e9ro de r\u00e9f\u00e9rence. <\/p>\n\n<p class=\"has-medium-font-size\">Ensuite, veuillez nous contacter via le formulaire suivant : <\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h2 class=\"has-text-align-center has-large-font-size wp-block-heading\" style=\"font-style:normal;font-weight:600\"><a href=\"https:\/\/18obuxadt2m.typeform.com\/to\/uLTAjoE8\" target=\"_blank\" rel=\"noreferrer noopener\">Formulaire de Colis Livr\u00e9 mais non Re\u00e7u<\/a><\/h2>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n","protected":false},"excerpt":{"rendered":"<p>Nous nous assurons que tous les colis sont adress\u00e9s en utilisant les informations fournies par vous. Dans ces circonstances, l\u2019\u00e9v\u00e9nement le plus courant est que quelqu\u2019un d\u2019autre \u00e0 votre adresse a re\u00e7u le colis ou qu\u2019il a \u00e9t\u00e9 laiss\u00e9 chez un voisin. Veuillez v\u00e9rifier avant de nous contacter. Bien que tr\u00e8s rare, des erreurs peuvent [&hellip;]<\/p>\n","protected":false},"author":18506,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"doc_category":[1045,986],"doc_tag":[],"knowledge_base":[988],"class_list":["post-396148","docs","type-docs","status-publish","hentry","doc_category-aide-avec-une-commande-que-vous-avez-recue","doc_category-aide-pour-une-commande-passer-une-commande","knowledge_base-jai-une-question-sur-une-commande"],"acf":[],"year_month":"2026-05","word_count":144,"total_views":"29","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"Abbie","author_nicename":"abbieredgrass-ch","author_url":"https:\/\/www.redgrasscreative.com\/fr\/author\/abbieredgrass-ch\/"},"doc_category_info":[{"term_name":"Aide avec une commande que vous avez re\u00e7ue","term_url":"https:\/\/www.redgrasscreative.com\/fr\/support\/non-knowledgebase\/aide-avec-une-commande-que-vous-avez-recue\/"},{"term_name":"Aide pour une commande \/ passer une commande","term_url":"https:\/\/www.redgrasscreative.com\/fr\/support\/non-knowledgebase\/aide-pour-une-commande-passer-une-commande\/"}],"doc_tag_info":[],"knowledge_base_info":[{"term_name":"J'ai une question sur une commande","term_url":"https:\/\/www.redgrasscreative.com\/fr\/support\/jai-une-question-sur-une-commande\/","term_slug":"jai-une-question-sur-une-commande"}],"knowledge_base_slug":["jai-une-question-sur-une-commande"],"_links":{"self":[{"href":"https:\/\/www.redgrasscreative.com\/fr\/wp-json\/wp\/v2\/docs\/396148","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.redgrasscreative.com\/fr\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/www.redgrasscreative.com\/fr\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/www.redgrasscreative.com\/fr\/wp-json\/wp\/v2\/users\/18506"}],"replies":[{"embeddable":true,"href":"https:\/\/www.redgrasscreative.com\/fr\/wp-json\/wp\/v2\/comments?post=396148"}],"version-history":[{"count":1,"href":"https:\/\/www.redgrasscreative.com\/fr\/wp-json\/wp\/v2\/docs\/396148\/revisions"}],"predecessor-version":[{"id":396150,"href":"https:\/\/www.redgrasscreative.com\/fr\/wp-json\/wp\/v2\/docs\/396148\/revisions\/396150"}],"wp:attachment":[{"href":"https:\/\/www.redgrasscreative.com\/fr\/wp-json\/wp\/v2\/media?parent=396148"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/www.redgrasscreative.com\/fr\/wp-json\/wp\/v2\/doc_category?post=396148"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/www.redgrasscreative.com\/fr\/wp-json\/wp\/v2\/doc_tag?post=396148"},{"taxonomy":"knowledge_base","embeddable":true,"href":"https:\/\/www.redgrasscreative.com\/fr\/wp-json\/wp\/v2\/knowledge_base?post=396148"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}