{"id":396157,"date":"2024-10-27T12:03:43","date_gmt":"2024-10-27T11:03:43","guid":{"rendered":"https:\/\/www.redgrasscreative.com\/docs\/si-votre-commande-est-perdue-en-transit\/"},"modified":"2025-01-24T12:26:02","modified_gmt":"2025-01-24T11:26:02","password":"","slug":"si-votre-commande-est-perdue-en-transit","status":"publish","type":"docs","link":"https:\/\/www.redgrasscreative.com\/fr\/docs\/si-votre-commande-est-perdue-en-transit\/","title":{"rendered":"Si votre commande est perdue en transit"},"content":{"rendered":"\n<p class=\"has-medium-font-size\">Il arrive parfois que les colis soient mal achemin\u00e9s ou que le suivi soit temporairement retard\u00e9 en raison d\u2019une mauvaise num\u00e9risation dans le r\u00e9seau postal entre les pays. <br\/><br\/>Ne vous inqui\u00e9tez pas, cette situation, bien que rare, se r\u00e9sout souvent d\u2019elle-m\u00eame. <\/p>\n\n<p class=\"has-medium-font-size\">Nous ne sommes pas en mesure d\u2019entreprendre une quelconque action concernant les exp\u00e9ditions retard\u00e9es avant qu\u2019un minimum de 15 jours ne se soient \u00e9coul\u00e9s depuis la date d\u2019envoi pour les \u00c9tats-Unis, le Royaume-Uni et l\u2019Union europ\u00e9enne. Pour le reste du monde, un minimum de 30 jours est requis.  <\/p>\n\n<p class=\"has-medium-font-size\">Veuillez utiliser le formulaire suivant pour nous contacter concernant un colis perdu :<\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<p class=\"has-text-align-center has-large-font-size\"><a href=\"https:\/\/18obuxadt2m.typeform.com\/to\/VUsyyTl0\" target=\"_blank\" rel=\"noreferrer noopener\">Formulaire pour colis retard\u00e9 ou perdu<\/a><\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n","protected":false},"excerpt":{"rendered":"<p>Il arrive parfois que les colis soient mal achemin\u00e9s ou que le suivi soit temporairement retard\u00e9 en raison d\u2019une mauvaise num\u00e9risation dans le r\u00e9seau postal entre les pays. Ne vous inqui\u00e9tez pas, cette situation, bien que rare, se r\u00e9sout souvent d\u2019elle-m\u00eame. Nous ne sommes pas en mesure d\u2019entreprendre une quelconque action concernant les exp\u00e9ditions retard\u00e9es [&hellip;]<\/p>\n","protected":false},"author":18506,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"doc_category":[1045,986],"doc_tag":[],"knowledge_base":[988],"class_list":["post-396157","docs","type-docs","status-publish","hentry","doc_category-aide-avec-une-commande-que-vous-avez-recue","doc_category-aide-pour-une-commande-passer-une-commande","knowledge_base-jai-une-question-sur-une-commande"],"acf":[],"year_month":"2026-05","word_count":115,"total_views":"29","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"Abbie","author_nicename":"abbieredgrass-ch","author_url":"https:\/\/www.redgrasscreative.com\/fr\/author\/abbieredgrass-ch\/"},"doc_category_info":[{"term_name":"Aide avec une commande que vous avez re\u00e7ue","term_url":"https:\/\/www.redgrasscreative.com\/fr\/support\/non-knowledgebase\/aide-avec-une-commande-que-vous-avez-recue\/"},{"term_name":"Aide pour une commande \/ passer une commande","term_url":"https:\/\/www.redgrasscreative.com\/fr\/support\/non-knowledgebase\/aide-pour-une-commande-passer-une-commande\/"}],"doc_tag_info":[],"knowledge_base_info":[{"term_name":"J'ai une question sur une commande","term_url":"https:\/\/www.redgrasscreative.com\/fr\/support\/jai-une-question-sur-une-commande\/","term_slug":"jai-une-question-sur-une-commande"}],"knowledge_base_slug":["jai-une-question-sur-une-commande"],"_links":{"self":[{"href":"https:\/\/www.redgrasscreative.com\/fr\/wp-json\/wp\/v2\/docs\/396157","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.redgrasscreative.com\/fr\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/www.redgrasscreative.com\/fr\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/www.redgrasscreative.com\/fr\/wp-json\/wp\/v2\/users\/18506"}],"replies":[{"embeddable":true,"href":"https:\/\/www.redgrasscreative.com\/fr\/wp-json\/wp\/v2\/comments?post=396157"}],"version-history":[{"count":2,"href":"https:\/\/www.redgrasscreative.com\/fr\/wp-json\/wp\/v2\/docs\/396157\/revisions"}],"predecessor-version":[{"id":402722,"href":"https:\/\/www.redgrasscreative.com\/fr\/wp-json\/wp\/v2\/docs\/396157\/revisions\/402722"}],"wp:attachment":[{"href":"https:\/\/www.redgrasscreative.com\/fr\/wp-json\/wp\/v2\/media?parent=396157"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/www.redgrasscreative.com\/fr\/wp-json\/wp\/v2\/doc_category?post=396157"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/www.redgrasscreative.com\/fr\/wp-json\/wp\/v2\/doc_tag?post=396157"},{"taxonomy":"knowledge_base","embeddable":true,"href":"https:\/\/www.redgrasscreative.com\/fr\/wp-json\/wp\/v2\/knowledge_base?post=396157"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}