{"id":325871,"date":"2022-03-08T14:25:52","date_gmt":"2022-03-08T13:25:52","guid":{"rendered":"https:\/\/www.redgrasscreative.com\/faq-commande-redgrassgames\/"},"modified":"2022-03-08T14:25:53","modified_gmt":"2022-03-08T13:25:53","slug":"faq-commande-redgrassgames","status":"publish","type":"page","link":"https:\/\/www.redgrasscreative.com\/fr\/faq-commande-redgrassgames\/","title":{"rendered":"faq-commande-redgrassgames"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"325871\" class=\"elementor elementor-325871 elementor-210099\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-cb27f7d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"cb27f7d\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e69e9b0\" data-id=\"e69e9b0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a8336d0 elementor-widget elementor-widget-heading\" data-id=\"a8336d0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">COMMANDE \/ LIVRAISON \/ ASSISTANCE NUM\u00c9RO DE SUIVI<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-864d0c9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"864d0c9\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2bcdfb9\" data-id=\"2bcdfb9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-90b62c7 elementor-widget elementor-widget-text-editor\" data-id=\"90b62c7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>O\u00f9 est ma commande?<\/b><\/p>\n<p>Pour suivre votre commande, veuillez entrer votre ID de commande dans la case ci-dessous et appuyez sur le bouton \u00ab\u00a0Suivre\u00a0\u00bb. Celui-ci vous a \u00e9t\u00e9 indiqu\u00e9 sur votre re\u00e7u et dans l&#8217;email de confirmation que vous auriez d\u00fb recevoir.<br \/><div class=\"woocommerce\"><\/div><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-bd1ab71 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"bd1ab71\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9ae1630\" data-id=\"9ae1630\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d945c1f elementor-widget elementor-widget-text-editor\" data-id=\"d945c1f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>Quels modes de paiement puis-je utiliser ?<\/b><\/p>\n<p>Vous pouvez payer de diff\u00e9rentes mani\u00e8res, y compris les cartes de cr\u00e9dit, les cartes de d\u00e9bit, sofort, giro pay, AliPay, ApplePay\u2026<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9566502 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9566502\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-aae4c4c\" data-id=\"aae4c4c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-efbd33a elementor-widget elementor-widget-text-editor\" data-id=\"efbd33a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>Quand vais-je recevoir un num\u00e9ro de suivi ?<\/b><\/p>\n<p>Vous recevrez un email de notification de notre centre de distribution une fois que votre colis sera pr\u00eat \u00e0 \u00eatre exp\u00e9di\u00e9. Actuellement, cela prend 3 \u00e0 10 jours. Pass\u00e9 ce d\u00e9lai, veuillez nous contacter.&nbsp;<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5041968 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5041968\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-93022a7\" data-id=\"93022a7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-509f812 elementor-widget elementor-widget-text-editor\" data-id=\"509f812\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>O\u00f9 puis-je trouver mes notifications de commande ?<\/b><\/p>\n<p>Les notifications sont envoy\u00e9es par email ou si vous \u00eates un client enregistr\u00e9, vous pouvez les trouver dans \u00ab\u00a0mon compte\u00a0\u00bb<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7cc71c6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7cc71c6\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-61782a0\" data-id=\"61782a0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e7b869f elementor-widget elementor-widget-text-editor\" data-id=\"e7b869f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>Quand vais-je recevoir mes articles ?<\/b><\/p>\n<p>Les commandes sont g\u00e9n\u00e9ralement exp\u00e9di\u00e9es sous 7 jours.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8456477 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8456477\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-88a8ebf\" data-id=\"88a8ebf\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ed1281c elementor-widget elementor-widget-text-editor\" data-id=\"ed1281c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>Puis-je changer mon adresse de livraison ?<\/b><\/p>\n<p>Si votre colis n&rsquo;a pas encore \u00e9t\u00e9 exp\u00e9di\u00e9, vous pouvez nous contacter directement et nous essaierons de mettre \u00e0 jour votre adresse. Si votre colis a d\u00e9j\u00e0 \u00e9t\u00e9 exp\u00e9di\u00e9, essayez plut\u00f4t de contacter votre poste locale.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1ad543c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1ad543c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-940b293\" data-id=\"940b293\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4e2df58 elementor-widget elementor-widget-text-editor\" data-id=\"4e2df58\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Suivez facilement votre colis une fois qu&rsquo;il est en dehors de l&rsquo;Allemagne<\/p>\n<p>Parfois, votre num\u00e9ro de suivi DHL n&rsquo;affiche rien une fois qu&rsquo;il est en dehors de l&rsquo;Allemagne. Vous pouvez soit aller sur le site Web de votre bureau de poste local :<\/p>\n<p><a href=\"https:\/\/tools.usps.com\/go\/TrackConfirmAction_input\" target=\"_blank\" rel=\"noopener\">USPS<\/a><\/p>\n<p><a href=\"https:\/\/www.royalmail.com\/track-your-item#\/\" target=\"_blank\" rel=\"noopener\"><span style=\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight );\">RoyalMail<\/span><\/a><\/p>\n<p><span style=\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight );\"><a href=\"https:\/\/www.laposte.fr\/outils\/suivre-vos-envois\" target=\"_blank\" rel=\"noopener\">La poste<\/a> (fr)<\/span><\/p>\n<p><span style=\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight );\">ou utilisez ce lien qui fonctionne pour presque tous les pays : <a href=\"http:\/\/parcelsapp.com\/en\" target=\"_blank\" rel=\"noopener\">http:\/\/parcelsapp.com\/en<\/a><\/span><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b395b52 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b395b52\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a0f32cf\" data-id=\"a0f32cf\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-eb9f43f elementor-widget elementor-widget-text-editor\" data-id=\"eb9f43f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>J&rsquo;ai besoin d&rsquo;aide suppl\u00e9mentaire pour ma commande<\/b><\/p>\n<p>Vous n&rsquo;avez pas trouv\u00e9 la r\u00e9ponse que vous cherchiez ? N&rsquo;h\u00e9sitez pas \u00e0 <a href=\"https:\/\/www.redgrasscreative.com\/fr\/support\/\">nous contacter<\/a><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-661cf96 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"661cf96\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-502d301\" data-id=\"502d301\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>COMMANDE \/ LIVRAISON \/ ASSISTANCE NUM\u00c9RO DE SUIVI O\u00f9 est ma commande? Pour suivre votre commande, veuillez entrer votre ID de commande dans la case ci-dessous et appuyez sur le bouton \u00ab\u00a0Suivre\u00a0\u00bb. Celui-ci vous a \u00e9t\u00e9 indiqu\u00e9 sur votre re\u00e7u et dans l&#8217;email de confirmation que vous auriez d\u00fb recevoir. Quels modes de paiement puis-je [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-325871","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.redgrasscreative.com\/fr\/wp-json\/wp\/v2\/pages\/325871","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.redgrasscreative.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.redgrasscreative.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.redgrasscreative.com\/fr\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.redgrasscreative.com\/fr\/wp-json\/wp\/v2\/comments?post=325871"}],"version-history":[{"count":0,"href":"https:\/\/www.redgrasscreative.com\/fr\/wp-json\/wp\/v2\/pages\/325871\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.redgrasscreative.com\/fr\/wp-json\/wp\/v2\/media?parent=325871"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}