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- Changing an order Order Changes and Cancellation Once an order has been placed and payment confirmed, it is not possible to modify the contents or add new items. If you wish to cancel your existing...
- Changing Your Shipping Address Should you need to change your shipping address [due to an input error], please use the "Cancel order" button. This option is available in your order confirmation email or within your account,...
- How to cancel an order If you wish to cancel your order, there is a link in your confirmation email to do this. This will automatically put your order on hold, your order will then be cancelled...
- How your order is shipped We utilize a global network of fulfillment centers to ensure your order reaches you as efficiently as possible. Regional Shipping Details Europe (Excl. UK): Orders ship from our warehouse in Germany. We...
- If an item arrives damaged We take great care in packing our orders, but we understand that occasionally items can be damaged during transit. What should I do? If your parcel arrives visibly damaged, please let us...
- If your order is lost in transit Shipping Delays and What to Do While most international shipments arrive on time, occasional delays can occur as parcels move through global postal networks or customs. When to Contact Us About a...
- If your shipment is delayed We ship all orders via tracked or recorded services. While the vast majority of our shipments arrive on time, international transit can occasionally be affected by customs processing or seasonal carrier backlogs....
- My order has not been dispatched We aim to process and dispatch most orders within one week of purchase. Dispatch Notifications & Fulfillment Partners: When your order leaves our warehouse, you will receive an automated dispatch email containing...
- Returns and Refunds: We want you to be completely satisfied with your purchase. If your new tools aren’t quite right for you, here is our current returns and refund policy. You can start your return...
- There is an item missing from my order We’re very sorry that your order isn’t complete. We aim for 100% accuracy, but we understand how frustrating a missing item can be. Before getting in touch, please check the following: Is...
- Tracking an order All orders are shipped via Tracked delivery. Once your parcel is dispatched from one of our warehouses, you will receive an email containing a tracking number for the service used. Kindly allow...