How to cancel an order

If you wish to cancel your order, there is a link in your confirmation email to do this. This will automatically put your order on hold, your order will then be cancelled and a refund processed. You will receive an email notification of the cancellation.

PLEASE NOTE:

DUE TO OUR AUTOMATED ORDER PROCESSING, CANCELLATION REQUESTS WILL ONLY WORK FOR A SHORT TIME AFTER PLACING AN ORDER.

IF YOU HAVE RECEIVED AN EMAIL INFORMING YOU THAT YOUR ORDER IS BEING PROCESSED, THE CANCEL ORDER BUTTON WILL NO LONGER WORK.

ONCE AN ORDER HAS BEEN SENT FOR PROCESSING IT IS NOT POSSIBLE TO CANCEL IT.

If you cannot find the above link, please complete the form below to request cancellation.

If your order is already being processed by our warehouse, we will do our best to cancel the order however please be aware that this may not always be possible.