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- R9 desk lamp
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Help with an order/placing an order

11

If your shipment is delayed
Will I have to pay import duty or VAT?
How to cancel an order
There is an item missing from my order
If your order is lost in transit
Changing an order
Tracking an order
Parcel not received but tracking shows as delivered
My order has not been dispatched
Changing Your Shipping Address
If an item/s have arrived damaged

Help with an order you have already placed

6

If your shipment is delayed
How to cancel an order
Changing an order
Tracking an order
My order has not been dispatched
Changing Your Shipping Address

Help with an order you have received

5

Will I have to pay import duty or VAT?
There is an item missing from my order
If your order is lost in transit
Parcel not received but tracking shows as delivered
If an item/s have arrived damaged

Help with an order you have received

Got a question about an order you have received? These faqs will help.

Will I have to pay import duty or VAT?
There is an item missing from my order
If your order is lost in transit
Parcel not received but tracking shows as delivered
If an item/s have arrived damaged

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