There is an item missing from my order

We’re very sorry that your order isn’t complete. We aim for 100% accuracy, but we understand how frustrating a missing item can be.

Before getting in touch, please check the following:

Is your order arriving in separate packages? We often split orders into multiple shipments to get items to you faster. Check your email for additional tracking numbers or log into [My Account] to see if some items are still in transit.

Check the packaging carefully: Smaller items can occasionally get tucked into the corners of the box or hidden beneath eco-friendly packing materials like tissue paper or void-fillers.

To help us investigate effectively with our carriers, we kindly ask that you report any missing items within 7 days of delivery.

Still missing an item? If you have verified that no further packages are due, please contact us [within 30 days of delivery]. To help us resolve this quickly, we kindly ask that you provide:

• Order Number.
• The name of the missing item.
• A clear photo of the outer shipping box and the shipping label.

Once we receive your request, our team will review our warehouse dispatch records to verify the shipment details. If a discrepancy is confirmed, we will immediately arrange a replacement (or issue a full refund if the item is currently out of stock).

Parcel arrived damaged? Click HERE for more help.