Popular help articles
Answers to some of our most common support questions.
Kickstarter Campaigns by Redgrass: 2017- 2025
Redgrass Games was born on Kickstarter and since then we have run many, hugely successful campaigns. If you have backed a current or recent campaign and you need to speak to us...
It's something elseRedgrass Affiliates and Influencers
Affiliate Program We have a flourishing affiliate program designed especially for painters who create content for social media. You are very welcome to join, simply visit Redgrass Creative Affiliate Program, fill out...
Help with an order you have already placedChanging an order
Order Changes and Cancellation Once an order has been placed and payment confirmed, it is not possible to modify the contents or add new items. If you wish to cancel your existing...
Help with an order you have already placedIf your shipment is delayed
We ship all orders via tracked or recorded services. While the vast majority of our shipments arrive on time, international transit can occasionally be affected by customs processing or seasonal carrier backlogs....
Help with an order you have already placedHow your order is shipped
We utilize a global network of fulfillment centers to ensure your order reaches you as efficiently as possible. Regional Shipping Details Europe (Excl. UK): Orders ship from our warehouse in Germany. We...
Help with an order you have receivedThere is an item missing from my order
We’re very sorry that your order isn’t complete. We aim for 100% accuracy, but we understand how frustrating a missing item can be. Before getting in touch, please check the following: Is...
Recently updated
Our recently updated help articles.
- Kickstarter Campaigns by Redgrass: 2017- 2025 Redgrass Games was born on Kickstarter and since then we have run many, hugely successful campaigns. If you have backed a current or recent campaign and you need to speak to us...
- Redgrass Affiliates and Influencers Affiliate Program We have a flourishing affiliate program designed especially for painters who create content for social media. You are very welcome to join, simply visit Redgrass Creative Affiliate Program, fill out...
- Changing an order Order Changes and Cancellation Once an order has been placed and payment confirmed, it is not possible to modify the contents or add new items. If you wish to cancel your existing...
- If your shipment is delayed We ship all orders via tracked or recorded services. While the vast majority of our shipments arrive on time, international transit can occasionally be affected by customs processing or seasonal carrier backlogs....
- How your order is shipped We utilize a global network of fulfillment centers to ensure your order reaches you as efficiently as possible. Regional Shipping Details Europe (Excl. UK): Orders ship from our warehouse in Germany. We...