Popular help articles
Use this section to highlight the support articles you want customers to see first.
There is an item missing from my order
We’re very sorry that your order isn’t complete. We aim for 100% accuracy, but we understand how frustrating a missing item can be. Before getting in touch, please check the following: Is...
Help with an order you have receivedReturns and Refunds:
We want you to be completely satisfied with your purchase. If your new tools aren’t quite right for you, here is our current returns and refund policy. You can start your return...
It's something elseKickstarter Campaigns by Redgrass: 2017- 2025
Redgrass Games was born on Kickstarter and since then we have run many, hugely successful campaigns. If you have backed a current or recent campaign and you need to speak to us...
Help with an order you have already placedHow to cancel an order
If you wish to cancel your order, there is a link in your confirmation email to do this. This will automatically put your order on hold, your order will then be cancelled...
Help with an order you have already placedIf your shipment is delayed
We ship all orders via tracked or recorded services. While the vast majority of our shipments arrive on time, international transit can occasionally be affected by customs processing or seasonal carrier backlogs....
It's something elseSponsorship enquiries
Redgrass is proud to have been involved in many hobby related events around the world. We would love to hear from you: If you would like to reach out to our PR...
Recently updated
Helpful when documentation changes often and you want the latest fixes, shipping notes, or product-specific guidance to stay visible.
- There is an item missing from my order We’re very sorry that your order isn’t complete. We aim for 100% accuracy, but we understand how frustrating a missing item can be. Before getting in touch, please check the following: Is...
- Returns and Refunds: We want you to be completely satisfied with your purchase. If your new tools aren’t quite right for you, here is our current returns and refund policy. You can start your return...
- Kickstarter Campaigns by Redgrass: 2017- 2025 Redgrass Games was born on Kickstarter and since then we have run many, hugely successful campaigns. If you have backed a current or recent campaign and you need to speak to us...
- How to cancel an order If you wish to cancel your order, there is a link in your confirmation email to do this. This will automatically put your order on hold, your order will then be cancelled...
- If your shipment is delayed We ship all orders via tracked or recorded services. While the vast majority of our shipments arrive on time, international transit can occasionally be affected by customs processing or seasonal carrier backlogs....