Help with anything other than an order or product
Creating an account
Last Updated: June 23, 2023You can easily create an account when placing an order. On the checkout page, under ‘Billing details’ click the ‘Create an account’ box. Customer login Account login From your account dashboard you can view your recent orders, manage your shipping and billing addresses, and edit your password and account details.
Retailer enquiries
Last Updated: July 5, 2023Contact us For all retail enquiries, please contact: retail@redgrasscreative.com Creating a retail account If you are a retailer and would like to carry our products in your store, please visit Retailer Registration to apply for an account. Important points: Payment We use STRIPE to process all card transactions. Alternative options may be available but will...
Sponsorship queries
Last Updated: June 26, 2023Redgrass is proud to have been involved in many hobby related events around the world. We would love to hear from you: If you would like to reach out to our PR team please ensure you include the following information for your event: Contact our PR Team via: pr@redgrassgames.com We are not able to support...
Kickstarter Campaigns by Redgrass
Last Updated: July 5, 2023Redgrass Games was born on Kickstarter and since then we have run four further, hugely successful campaigns. If you have backed a current or recent campaign that has not yet shipped your reward and you need to speak to us about any aspect of your pledge please email us at: support@redgrasscreative.com If you were a...
Redgrass Affiliates and Influencers
Last Updated: June 28, 2023Affiliate Program We have a flourishing affiliate program designed especially for painters who create content for social media. You are very welcome to join, simply visit Redgrass Creative Affiliate Program, fill out the form and our PR Team will be in touch. Influencers Redgrass is currently working with many of the world’s top pro-painters, social...
How your order is shipped
Last Updated: February 5, 2024For Countries in Europe (excluding the UK) For those customers in Europe we ship from our warehouse in Germany, via Deutsche Post. This service will transfer into the domestic postal service of your own country. The tracking number our fulfilment centre emails to you on dispatch can be used on your own country’s domestic postal...
Returning a purchased item/s – Refunds
Last Updated: August 26, 2025Our No Quibble 15 day Guarantee If you decide that your purchase is not right for you, you are welcome to return it us for a full refund within 15 days of delivery. For the US, UK and EU return postage is free – a return label will be organised for you. Please contact our...
Contacting customer support
Last Updated: June 23, 2023Please review our FAQs if you require assistance with a specific issue. If you can’t find a solution to your problem, please use the following form: Customer Support Request Form We will reply within 48 business hours (excluding UK/EU public holidays)