Skip to content
www.redgrasscreative.com logo
  • Store
  • Palettes
  • Lighting
    • R9 desk lamp
    • Accessories
  • Hobby Tools
    • Painting Handle
    • Precision Nippers
    • Sprue Cutters
    • Brushes
    • Painting Mat
  • Learning Hub
  • Support
    • My Account
    • Support
    • Track my order
Menu
  • Store
  • Palettes
  • Lighting
    • R9 desk lamp
    • Accessories
  • Hobby Tools
    • Painting Handle
    • Precision Nippers
    • Sprue Cutters
    • Brushes
    • Painting Mat
  • Learning Hub
  • Support
    • My Account
    • Support
    • Track my order
US$0.00 0 Cart
Popular Search shippingpalettefoamwetreturn

Help with an order/placing an order

  • If your shipment is delayed
  • Will I have to pay import duty or VAT?
  • How to cancel an order
  • There is an item missing from my order
  • If your order is lost in transit
  • Changing an order
  • Tracking an order
  • Parcel not received but tracking shows as delivered
  • My order has not been dispatched
  • Changing Your Shipping Address
  • If an item/s have arrived damaged

Help with an order you have already placed

  • If your shipment is delayed
  • How to cancel an order
  • Changing an order
  • Tracking an order
  • My order has not been dispatched
  • Changing Your Shipping Address

Help with an order you have received

  • Will I have to pay import duty or VAT?
  • There is an item missing from my order
  • If your order is lost in transit
  • Parcel not received but tracking shows as delivered
  • If an item/s have arrived damaged

How to cancel an order


If you wish to cancel your order, there is a link in your confirmation email to do this. This will automatically put your order on hold, your order will then be cancelled and a refund processed. You will receive an email notification of the cancellation.


If you can’t find the above link, please complete our Cancellation Request Form.

If your order is already being processed by our warehouse, we will do our best to cancel the order however please be aware that this may not always be possible.

Still stuck? How can we help?

How can we help?

Updated on June 23, 2023
If your shipment is delayedChanging an order

Go back to :

  • Homepage
  • My account
  • Support
  • Track My Order
  • Online Shop
  • Store Finder
  • Work for us
  • Add a coupon code
  • Terms and conditions
  • Contest rules 2023

Shipping to:

Flag US
United States (US)
  • Flag AX
    Ã…land Islands
  • Flag AL
    Albania
  • Flag DZ
    Algeria
  • Flag AS
    American Samoa
  • Flag AD
    Andorra
  • Flag AO
    Angola
  • Flag AI
    Anguilla
  • Flag AQ
    Antarctica
  • Flag AG
    Antigua and Barbuda
  • Flag AR
    Argentina
  • Flag AM
    Armenia
  • Flag AW
    Aruba
  • Flag AU
    Australia
  • Flag AT
    Austria
  • Flag AZ
    Azerbaijan
  • Flag BH
    Bahrain
  • Flag BD
    Bangladesh
  • Flag BB
    Barbados
  • Flag PW
    Belau
  • Flag BE
    Belgium
  • Flag BZ
    Belize
  • Flag BJ
    Benin
  • Flag BO
    Bolivia
  • Flag BQ
    Bonaire, Saint Eustatius and Saba
  • Flag BA
    Bosnia and Herzegovina
  • Flag BW
    Botswana
  • Flag BV
    Bouvet Island
  • Flag IO
    British Indian Ocean Territory
  • Flag BG
    Bulgaria
  • Flag BF
    Burkina Faso
  • Flag BI
    Burundi
  • Flag KH
    Cambodia
  • Flag CM
    Cameroon
  • Flag CA
    Canada
  • Flag CV
    Cape Verde
  • Flag CF
    Central African Republic
  • Flag TD
    Chad
  • Flag CN
    China
  • Flag CX
    Christmas Island
  • Flag CC
    Cocos (Keeling) Islands
  • Flag CO
    Colombia
  • Flag KM
    Comoros
  • Flag CG
    Congo (Brazzaville)
  • Flag CD
    Congo (Kinshasa)
  • Flag CK
    Cook Islands
  • Flag CR
    Costa Rica
  • Flag HR
    Croatia
  • Flag CW
    Curaçao
  • Flag CY
    Cyprus
  • Flag CZ
    Czech Republic
  • Flag DK
    Denmark
  • Flag DO
    Dominican Republic
  • Flag EG
    Egypt
  • Flag SV
    El Salvador
  • Flag GQ
    Equatorial Guinea
  • Flag ER
    Eritrea
  • Flag EE
    Estonia
  • Flag SZ
    Eswatini
  • Flag ET
    Ethiopia
  • Flag FK
    Falkland Islands
  • Flag FO
    Faroe Islands
  • Flag FJ
    Fiji
  • Flag FI
    Finland
  • Flag FR
    France
  • Flag TF
    French Southern Territories
  • Flag GA
    Gabon
  • Flag GM
    Gambia
  • Flag GE
    Georgia
  • Flag DE
    Germany
  • Flag GH
    Ghana
  • Flag GI
    Gibraltar
  • Flag GR
    Greece
  • Flag GL
    Greenland
  • Flag GD
    Grenada
  • Flag GU
    Guam
  • Flag GT
    Guatemala
  • Flag GG
    Guernsey
  • Flag GN
    Guinea
  • Flag GW
    Guinea-Bissau
  • Flag GY
    Guyana
  • Flag HT
    Haiti
  • Flag HM
    Heard Island and McDonald Islands
  • Flag HN
    Honduras
  • Flag HK
    Hong Kong
  • Flag HU
    Hungary
  • Flag IS
    Iceland
  • Flag ID
    Indonesia
  • Flag IQ
    Iraq
  • Flag IE
    Ireland
  • Flag IM
    Isle of Man
  • Flag IL
    Israel
  • Flag IT
    Italy
  • Flag CI
    Ivory Coast
  • Flag JP
    Japan
  • Flag JE
    Jersey
  • Flag JO
    Jordan
  • Flag KE
    Kenya
  • Flag KI
    Kiribati
  • Flag KW
    Kuwait
  • Flag LA
    Laos
  • Flag LV
    Latvia
  • Flag LS
    Lesotho
  • Flag LI
    Liechtenstein
  • Flag LT
    Lithuania
  • Flag LU
    Luxembourg
  • Flag MO
    Macao
  • Flag MG
    Madagascar
  • Flag MW
    Malawi
  • Flag MY
    Malaysia
  • Flag ML
    Mali
  • Flag MT
    Malta
  • Flag MH
    Marshall Islands
  • Flag MU
    Mauritius
  • Flag YT
    Mayotte
  • Flag FM
    Micronesia
  • Flag MD
    Moldova
  • Flag MC
    Monaco
  • Flag ME
    Montenegro
  • Flag MS
    Montserrat
  • Flag MZ
    Mozambique
  • Flag NA
    Namibia
  • Flag NR
    Nauru
  • Flag NP
    Nepal
  • Flag NL
    Netherlands
  • Flag NZ
    New Zealand
  • Flag NE
    Niger
  • Flag NG
    Nigeria
  • Flag NU
    Niue
  • Flag NF
    Norfolk Island
  • Flag MK
    North Macedonia
  • Flag MP
    Northern Mariana Islands
  • Flag NO
    Norway
  • Flag OM
    Oman
  • Flag PK
    Pakistan
  • Flag PS
    Palestinian Territory
  • Flag PA
    Panama
  • Flag PG
    Papua New Guinea
  • Flag PY
    Paraguay
  • Flag PH
    Philippines
  • Flag PN
    Pitcairn
  • Flag PL
    Poland
  • Flag PT
    Portugal
  • Flag RO
    Romania
  • Flag RW
    Rwanda
  • Flag ST
    São Tomé and Príncipe
  • Flag BL
    Saint Barthélemy
  • Flag SH
    Saint Helena
  • Flag KN
    Saint Kitts and Nevis
  • Flag LC
    Saint Lucia
  • Flag SX
    Saint Martin (Dutch part)
  • Flag MF
    Saint Martin (French part)
  • Flag PM
    Saint Pierre and Miquelon
  • Flag VC
    Saint Vincent and the Grenadines
  • Flag WS
    Samoa
  • Flag SM
    San Marino
  • Flag SA
    Saudi Arabia
  • Flag SN
    Senegal
  • Flag RS
    Serbia
  • Flag SC
    Seychelles
  • Flag SL
    Sierra Leone
  • Flag SG
    Singapore
  • Flag SK
    Slovakia
  • Flag SI
    Slovenia
  • Flag SB
    Solomon Islands
  • Flag ZA
    South Africa
  • Flag GS
    South Georgia/Sandwich Islands
  • Flag KR
    South Korea
  • Flag SS
    South Sudan
  • Flag ES
    Spain
  • Flag SD
    Sudan
  • Flag SJ
    Svalbard and Jan Mayen
  • Flag SE
    Sweden
  • Flag CH
    Switzerland
  • Flag SY
    Syria
  • Flag TW
    Taiwan
  • Flag TJ
    Tajikistan
  • Flag TZ
    Tanzania
  • Flag TH
    Thailand
  • Flag TL
    Timor-Leste
  • Flag TG
    Togo
  • Flag TK
    Tokelau
  • Flag TO
    Tonga
  • Flag TR
    Turkey
  • Flag TM
    Turkmenistan
  • Flag TC
    Turks and Caicos Islands
  • Flag TV
    Tuvalu
  • Flag UG
    Uganda
  • Flag UA
    Ukraine
  • Flag AE
    United Arab Emirates
  • Flag GB
    United Kingdom (UK)
  • Flag US
    United States (US)
  • Flag UY
    Uruguay
  • Flag VU
    Vanuatu
  • Flag VA
    Vatican
  • Flag VE
    Venezuela
  • Flag VN
    Vietnam
  • Flag VG
    Virgin Islands (British)
  • Flag VI
    Virgin Islands (US)
  • Flag WF
    Wallis and Futuna
  • Flag EH
    Western Sahara
  • Flag YE
    Yemen
  • Flag ZM
    Zambia
  • Flag ZW
    Zimbabwe
Designed in Switzerland by Redgrass SA
  • English