Parcel not received but tracking shows as delivered

We ensure that all parcels are addressed using the information provided by you.

In these circumstances, the most common event is that someone else at your address has received the parcel or it has been left with a neighbour. Please check before getting in touch.

Although very rare, mistakes can happen and a postal service may make a delivery to an incorrect address.

If there are any issues relating to the receipt of your order; first please contact the postal service responsible for delivery to ascertain what has occurred.

In the event of a “lost parcel”, please file a complaint with that service and obtain a reference number.

Then please contact us via the following form:

Parcel Delivered but not Received Form #