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If an item/s have arrived damaged

We recommend that you refuse delivery if you notice that the shipping box or packet is damaged in such a way that the contents may be affected.

If delivery is refused:

Please let us know if you do refuse delivery by sending an email to support@redgrasscreative.com along with your order number and tracking number.


Please complete this Damaged Item Received Form for further assistance.



Please note: Damaged parcels or missing items must be reported within 3 days of delivery.

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      • How to setup your wet palette?
      • What is a wet palette ?
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