We recommend that you refuse delivery if you notice that the shipping box or packet is damaged in such a way that the contents may be affected.
If delivery is refused:
Please let us know if you do refuse delivery by sending an email to support@redgrasscreative.com along with your order number and tracking number.
Please complete this Damaged Item Received Form for further assistance.
Please note: Damaged parcels or missing items must be reported within 3 days of delivery.
