If an item/s have arrived damaged

We recommend that you refuse delivery if you notice that the shipping box or packet is damaged in such a way that the contents may be affected.

If delivery is refused:

Please let us know if you do refuse delivery by sending an email to support@redgrasscreative.com along with your order number and tracking number.

Please complete this Damaged Item Received Form for further assistance.

Please note: Damaged parcels or missing items must be reported within 3 days of delivery.