If your order is lost in transit

Occasionally parcels can be misrouted or tracking temporarily delayed due to mis-scanning in the postal network between countries.

Please don’t worry, this situation whilst uncommon will often resolves itself.

We are unable to take any action regarding delayed shipments until a minimum of 15 days have elapsed from the date of dispatch for US, UK and EU. For the rest of the world a minimum of 30 days is required.

Please use the following form to contact us regarding a lost parcel:

Delayed or Lost Parcel Form