Help with an order you have received
There is an item missing from my order
Last Updated: June 23, 2023We are really sorry to hear that there is an item missing from your order. Please ensure to double check the shipping box as often small items can get mistakingly thrown away with the packaging. Occasionally our fulfilment centre will send an order in more than one consignment. Please check your email for additional dispatch ... <p class="read-more-container"><a title="There is an item missing from my order" class="read-more button" href="https://www.redgrasscreative.com/docs/there-is-an-item-missing-from-my-order/#more-348417" aria-label="More on There is an item missing from my order">Read more</a></p>
Parcel not received but tracking shows as delivered
Last Updated: June 15, 2023We ensure that all parcels are addressed using the information provided by you. In these circumstances, the most common event is that someone else at your address has received the parcel or it has been left with a neighbour. Please check before getting in touch. Although very rare, mistakes can happen and a postal service ... <p class="read-more-container"><a title="Parcel not received but tracking shows as delivered" class="read-more button" href="https://www.redgrasscreative.com/docs/parcel-not-received-but-tracking-shows-as-delivered/#more-348437" aria-label="More on Parcel not received but tracking shows as delivered">Read more</a></p>
If an item/s have arrived damaged
Last Updated: June 15, 2023We recommend that you refuse delivery if you notice that the shipping box or packet is damaged in such a way that the contents may be affected. If delivery is refused: Please let us know if you do refuse delivery by sending an email to support@redgrasscreative.com along with your order number and tracking number. Please ... <p class="read-more-container"><a title="If an item/s have arrived damaged" class="read-more button" href="https://www.redgrasscreative.com/docs/if-an-item-s-have-arrived-damaged/#more-348457" aria-label="More on If an item/s have arrived damaged">Read more</a></p>
If your order is lost in transit
Last Updated: January 24, 2025Occasionally parcels can be misrouted or tracking temporarily delayed due to mis-scanning in the postal network between countries. Please don’t worry, this situation whilst uncommon will often resolves itself. We are unable to take any action regarding delayed shipments until a minimum of 15 days have elapsed from the date of dispatch for US, UK ... <p class="read-more-container"><a title="If your order is lost in transit" class="read-more button" href="https://www.redgrasscreative.com/docs/if-your-order-is-lost-in-transit/#more-348442" aria-label="More on If your order is lost in transit">Read more</a></p>